Easy Exchanges & Returns for Your Satisfaction at Hovven

We want you to love your Hovven purchases! If something isn’t quite right, we make exchanging or returning your items quick and hassle-free.

Initiating an Exchange or Return:

• You can initiate an exchange or return within [Number] days of receiving your order.
• To get started, please visit our Returns Portal [link to returns portal on your website]. You will need your order number and email address to enter.
• In the portal, you can choose whether you want a full refund or exchange your item for a different size, color, or product altogether.

Things to Keep in Mind:

• Items must be unworn, unwashed, and have all original tags attached.
• We recommend using the original packaging to return your items.
• You will be responsible for the cost of return shipping. However, we’ll cover the shipping cost of sending you your exchange item.

Once We Receive Your Return:

• We’ll process your return or exchange request within [Number] business days of receiving your package.
• You’ll receive a confirmation email once your request is complete.
• Refunds will be issued to the original payment method used for your purchase.

Exceptions:

• Some items, like [list any exceptions, e.g., swimwear, pierced earrings], may not be eligible for returns or exchanges due to hygiene reasons.
• Items purchased during a sale or clearance event may also have different return policies. These details will be specified on the product page and at checkout.

Questions?

If you have any questions about our return and exchange policy, please don’t hesitate to contact us at [phone number] or [email address]. You can also find answers to frequently asked questions in our Help Center [link to FAQ section on your website, if applicable].

By Shopping with Hovven, You Agree To:

These terms and conditions for exchange and return.

We hope this information makes exchanging or returning your Hovven items a breeze!